AIC Managed Service to assist Datasitter with improving services provided to customer
AIC管理服務幫助資褓儲存改善客戶服務體驗
關於資褓儲存
資褓儲存的核心價值是諮詢的專業能力與優質的售後服務是市場與客戶皆獲得認可的。為客戶建立堅不可摧的資安防線是資褓儲存所追求的最終目標。因此，資褓儲存堅持“專注並實現卓越”的原則，優先考慮在存儲和備份應用的特定領域中專業的領先品牌和產品。這些品牌包括Commvault、Falconstor、Pure Storage、Quest和Zerto（於2021年與HPE合併）。由於企業管理中急需管理指數級增長的數據，並解決不同行業的數據保護痛點，資褓儲存利用其在存儲備份系統集成方面的技術專長，提供專業且客製化的建議和服務。以協助企業克服多雲世代和數位轉型的挑戰。
The advisory-based professional implementation approach and excellent after-sales service are the core values that have earned DataSitter recognition from the market and its customers. Building an unbreakable data security line for clients is the ultimate goal that DataSitter continuously strives for. Therefore, when selecting products to represent, DataSitter adheres to the principle of “focus and achieve excellence,” prioritizing leading brands and products that specialize in specific areas of storage and backup applications. These brands include Commvault, Falconstor, Pure Storage, Quest, and Zerto (merged with HPE in 2021).
With the urgent need for managing exponentially growing data in enterprise management and addressing the pain points of data protection in different industries, DataSitter leverages its technical expertise in storage backup system integration to provide professional and customized advice and services. They assist businesses in overcoming the challenges of the multi-cloud era and digital transformation.
客戶挑戰
隨著資褓儲存的成長, 他們在管理IT基礎設施方面面臨了不同的挑戰。他們地端的資料儲存設備已經非常老舊，甚至接近汰換的時期，而且公司擁有包括多個IDC和雲端系統在內的複雜且分散的基礎架構。 其變的愈加難以管理及保護，公司的IT團隊在更換舊硬體與系統的同時，努力維護基礎架構的需求。若是不解決這個問題，將會有停機，甚至數據洩露的風險。
As DataSitter continued to grow, the company faced challenges with managing its IT infrastructure. Not only the hardware they purchased for their on-premise data center are old and near retirement date, but the company had a complex and sprawling infrastructure that included a mix of multiple on-premises data centers and also cloud-based systems. It was becoming increasingly difficult to manage and secure this environment. The company’s IT team was struggling to replace old hardware and systems while keeping up with the demands of maintaining the infrastructure. There was a risk of downtime and data breaches if the situation was not addressed.
解決方案
為了應對這些挑戰，資褓儲存(DataSitter)與宏碁智雲股份有限公司（AIC）的管理服務合作，以協助規劃、建立、管理與優化他們的基礎架構。AIC與DataSitter的IT team密切合作，設計並實施了一個全新、簡潔的IT架構，利用了一系列的AWS服務， 包括了AWSEC2－使系統的計算資源性能更具成本效益和靈活性；AWS Instance Scheduler－減少手動管理EC2資源的開機和關機的時間成本；AWS Site to Site VPN & VPC Peering－以安全地連接到ID與其他AWS賬戶；Amazon CloudWatch&VPC Flow Logs－以定期檢查是否存在可能導致網絡崩潰的異常；AWS Trusted Advisor－檢查操作是否有任何錯誤配置或不良實踐。
AIC管理服務還提供了持續的管理，以幫助DataSitter調試其系統或網絡的問題，同時定期檢查其系統狀態，並討論是否可以根據他們的需求修改任何內容以改善整個架構，並保持在合理的預算範圍內，並根據最佳實踐支持他們規劃新環境。
To address these challenges, DataSitter engaged with Acer AI Cloud Inc. (AIC) Managed Services, to help plan, build, manage, and optimize its infrastructure. AIC Managed Services worked closely with the DataSitter IT team to design and implement a new, more streamlined IT environment that leveraged a range of AWS services, including Amazon EC2 to be more cost-efficient and flexible with the performance of computing resources for their systems; Instance Scheduler on AWS to reduce manually managing of EC2 resources’ start up and shut down time; AWS Site-to-Site VPN and VPC Peering to securely connect to on-premises data centers and other AWS accounts; Amazon CloudWatch and VPC Flow Logs to regularly check if there’s any anomaly that might cause the network to crash; AWS Trusted Advisor to check if the operation has any misconfiguration or any bad practice.
AIC Managed Services also provided ongoing management to help DataSitter debug their system/network error, while regularly checking their system status and discussing if anything can be modified to improve the whole architecture according to their needs and remain within a reasonable budget and support them in planning the new environment according to best practice
結果與好處
由AIC管理服務實施的新基礎架構為DataSitter提供了一系列的益處，包括增加了穩定性、可擴展性和安全性。 DataSitter將其IT基礎架構成本降低了15%，如果未來實施將雲原生解決方案以替換1:1的本地遷移系統，甚至可以降低至50%的成本。 DataSitter還在系統正常運行時間上實現了約35%的改善，同時減少了50%的手動操作時間。並且，新的基礎架構更易於管理，並為公司的IT環境提供了更好的可視性。
The new infrastructure implemented by AIC Managed Services provided a range of benefits to DataSitter, including increased stability, scalability, and security. DataSitter reduced its IT infrastructure costs by 15% and could even reduce up to 50% if we later implemented cloud-native solutions to replace 1:1 on-premises migrated systems. DataSitter also experienced a 35% improvement in system uptime while reducing 50% of manual operation time. Additionally, the new infrastructure was easier to manage and provided better visibility into the company’s IT environment.