AIC Managed Service to help Joy Education upgrade their e-learning platform
使用AIC管理服務幫助佳音事業升級他們的e-learning平台
關於佳音英語
「佳音英語」從孩子的需求出發，不斷引進國際間最新的教法，設計多元靈活的教材，提供完善貼心的教學服務，除得到百萬學子的見證外，亦榮獲國內外各項大獎。學程規劃由國中英語科教材市占第一編輯團隊全心打造，教學結合故事屋與數位互動教學，滿足每一階段孩子的學習需求，是台灣最值得信賴的專業英語品牌！
For over 35 years, Joy has been at the forefront of English education, with over 500 schools in Taiwan, China, and Japan. Being both a learning institute and publisher accords us control over the programs we design and quality of materials we develop, which are tailored to accommodate different age groups and needs. Not only in the private sector but the public sector, we commit to provide better education services and publications to meet customers’ demands.
客戶挑戰
隨著佳音持續地為他們的線上學習系統建立更多功能，他們在管理支援媒體串流與考試平台所需的IT基礎架構上遇到了挑戰。他們嘗試使用現有的系統為使用者提供更好的體驗，但仍然無法跟上他們持續增長的使用者需求。此外，他們的基礎架構也接近至汰換日期，佳音想知道是否可以利用此次機會，使用新技術來為未來的線上學習系統成長做好準備。
As JOY kept building more functions for their online learning systems, they faced challenges managing the IT infrastructure required to support their media streaming and exam platforms. Their existing system was struggling to provide better performance to the end-users and was unable to keep up with the demands of their growing user base. Additionally, their infrastructure was near the retirement date, and they were wondering if they could leverage new technology to be prepared for the future growth of e-learning.
解決方案
為了應對這些挑戰，佳音事業機構(JOY)與宏碁智雲股份有限公司（AIC）的管理服務合作，以協助規劃、建立、管理與優化他們的基礎架構。AIC與JOY的IT team密切合作，設計並實施了一個全新、簡潔的IT架構，利用了一系列的AWS服務，包括Amazon EC2 Auto Scaling—為降低成本及預防流量激增的情況；Amazon CloudWatch&AWS X-Ray－監控EC2的性能並在它們造成發生問題之前識別問題；AWS Identity and Access Management（IAM）－確保安全地訪問平台；AWS Trusted Advisor－檢查操作是否存在任何錯誤配置或任何不良實踐。此外，該架構也使用了Redis，用於低延遲的讀寫操作和極快的緩存，這有助於進一步加快從他們的PostgreSQL資料庫以及應用程式資料的緩存層中檢索資料。
根據JOY的需求，我們還建議他們建立Site-to-Site VPN，以便安全地連接到他們的本地資料庫，以及在需要時讓離站工程師安全地訪問AWS環境的AWS會話管理員。AIC管理服務還提供了持續的管理，以幫助JOY調試他們的系統/網絡錯誤，同時定期檢查他們的系統狀態，並討論是否可以根據他們的需求修改任何事物，以改善整個架構，並保持在合理的預算範圍內，並支持他們根據最佳實踐規劃新環境。
AIC Managed Services還提供持續的管理，定期檢查系統狀態，並討論是否可以根據他們的需求進行修改以改進整個架構，並保持在合理的預算範圍內，確保基礎設施保持高可用性、安全性和成本效益。
To address these challenges, JOY engaged with Acer AI Cloud Inc. (AIC) Managed Services, to help plan, build, manage, and optimize their infrastructure. AIC worked closely with JOY’s IT team to design and implement a new, more streamlined IT environment that leveraged a range of AWS services, including Amazon EC2 autoscaling group to provide a scalable and cost-efficient solution for media streaming; Amazon CloudWatch and AWS X-Ray to monitor the platform’s performance and identify issues before they cause downtime; and AWS Identity and Access Management (IAM) to ensure secure access to the platform; AWS Trusted Advisor to check if the operation has any misconfiguration or any bad practice. Additionally, the architecture incorporates Redis for low-latency read-write operations and ultra-fast caching, which serves to further expedite data retrieval from their PostgreSQL database as well as a caching layer for application data. practice.
According to JOY’s needs, we also suggested Site-to-Site VPN for secure connection to their on premise database, as well as AWS session manager for off-site engineers to securely access AWS environment when a need arises. AIC Managed Services also provided ongoing management to help JOY debug their system/network error, while regularly checking their system status and discussing if anything can be modified to improve the whole architecture according to their needs and remain within a reasonable budget and support them in planning the new environment according to best
AIC Managed Services also provided ongoing management, while regularly checking their system status and discussing if anything can be modified to improve the whole architecture according to their needs and remain within a reasonable budget, ensuring that the infrastructure remained highly available, secure, and cost-effective.
結果與好處
AIC管理服務提供了全新的基礎建設為JOY帶來了一系列效益，包括增加穩定性、可擴展性和安全性。JOY表示，系統正常運行時間提高了30%，並且通過減少80%的手動操作和維護時間。此外，新的基礎設施更易於管理，也為公司的IT環境帶來了更好的易讀性。媒體串流和考試平台能夠順暢地應對逐漸增加的用戶基數，JOY也能夠降低他們的整體IT基礎設施的成本。總觀來看，與AIC管理服務的合作，使JOY不僅能夠專注於為他們的用戶提供更高品質的線上學習體驗，更無需擔心需要常態地管理他們的IT基礎設施。
The new infrastructure implemented by AIC Managed Services provided a range of benefits to JOY, including increased stability, scalability, and security. JOY saw a 30% improvement in system uptime and reduced their manual operation and maintenance time by 80%. Additionally, the new infrastructure is easier to manage and provided better visibility into the company’s IT environment. The media streaming and exam platform was able to handle an increased user base without any issues, and the company was able to reduce their overall IT infrastructure costs. Overall, the partnership with AIC Managed Services allowed JOY to focus on providing a high-quality online learning experience to their users, without worrying about constantly managing their IT infrastructure.